Privacy Policy - iTranscript.ng

iTranscript Privacy Policy

Seamfix Limited (“Seamfix”) respects your privacy rights and takes its data protection obligations very seriously. This Privacy Policy sets out our current policies and procedures about how we use your personal data and how we support your rights under data protection law in the UK, Nigeria and internationally. Any personal data that we hold about you will be stored and held securely by us on our computer systems

Under this Privacy Policy, we shall explain how we receive your information and what we do with such information. We are very committed and transparent in dealing with you and will comply with the applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”) (whichever is applicable) and the Data Protection Act 2018 (DPA 2018”).

Seamfix’s Privacy Policy applies to personal data which is supplied by you to the Seamfix by any means whether via this website or application we provide you. It also applies to your personal data that we receive from others, such as your employer. In certain circumstances we may securely share your personal data with third parties and more detail around this can be found elsewhere in our Privacy Policy. The personal data we collect from you is data relevant to the provision of our products or services and will be kept securely and retained as long as is necessary for our contract with you, for our legitimate business purposes or to comply with any legal obligations around retaining data.

It is important that you revisit this Privacy Policy regularly, as we may change the content to reflect how we deliver our products and services. If you have any questions on these policies, kindly contact us at support@itranscript.ng

Age Restriction

The service is provided to everyone; however, persons below the age of 16 can only use the service with the consent of their parent or guardian. By using this service, you agree that you are above 18 years.

What information do we collect?

From your use of our Services/Website We collect information about you directly from you, with your consent, when you provide us with an order for your transcript or use our other services (e.g. transcript and academic documents Verification Services) and the website. You provide us with Your Information such as Matriculation Number, Email Address, Phone Number, Name, Department, Month & Year of Graduation, User’s Certificate Reference No, mailing address, credit card information and other contact details.

Registration Obligations

This service requires you to register. You will be requested to fill an online form with your personal details to create an account. You represent and warrant that all information you provide in connection with the creation of an account (“Account”) is accurate, complete and true. You agree that, if any information changes, you will update your Account to maintain accurate information. Where you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, or incomplete, it may hinder your ability to utilize our services or/and we may suspend or terminate your account and refuse any and all current or future use of all or any of the services.

Log information – We use server logs to record information that your browser sends whenever you visit our website, including your web request, Internet Protocol address, browser type, browser language, the date and time of your request. This information is used to identify and track the progress of confirmations, and to maintain an audit trail.

As any inaccurate information you submit to us might limit your ability to use our service or may affect our ability to contact you. When you notice that the information you submit to us is inaccurate, kindly contact us support@itranscript.ng to rectify your data.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process your request for service
To provide you with access to the Website and the use of Apps and Services that you may request from time to time. Your email address and password are used to identify you when you sign into the Platform
To seek your participation in surveys, and to conduct and analyze the results of those surveys if you choose to participate
To provide you with support
To respond to you about any comment or enquiry you have submitted
To prevent or take action against activities that are, or may be, in breach of our Terms of service or applicable law
For identification and verification purposes
For marketing, sales and promotional activities
For product development, to build higher quality and more useful services
For security purposes and other purposes stated in these policies

By submitting Your Information to us, you give us your consent to use Your Information for the above purposes. We also collect Your Information to update or rectify your profile. Where we decide other options of processing your data, we will inform you.

We take reasonable steps to ensure that Your Information we process is accurate, complete, and current, but we depend on you to update or correct your personal information whenever necessary before your request is processed. We are not responsible for any harm that might arise resulting from the use of inaccurate personal data that was provided by you. You may be required to identify yourself and the information requested to be accessed, corrected or removed before processing such requests.

How do we protect your information?

We implement a variety of security measures to maintain the safety of Your Information when you place an order or enter, submit, or access Your Information.

We use a secure server to process Your Information. User’s payment information is processed by a PCIDSS CERTIFIED payment gateway; User’s password is encrypted and stored to prevent to prevent unlawful access to Your Information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology using HTTPS. Access to your data is only by those authorized with special access rights to our systems, and is required to keep the information confidential. Internal measures are taken to reduce information security risks and include reviews of our data collection, third-party storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access.

However, we do not guarantee 100% security. We shall inform you where we notice any data breach

Service providers (Sub-processors)

To provide you with these services we engage third parties that assist us with different services. For example, we use Amazon and AWS for cloud hosting and storage services

Confidential /Disclosure of information

The information you provide us will be kept confidential and we shall only disclose such information in accordance with the following below;

Service providers, vendors and contractors (collectively, “Service Providers”):- We may disclose Your Information to our service providers that assist us in providing the services to you. These service providers are necessary, therefore their access and use of Your Information is limited.

Disclosure to Government Authorities, Legal actions:- Your Information may be disclosed to a court or Government authority to respond to subpoenas, court orders, or other legal process; to establish or exercise our legal rights, to investigate, prevent or take action regarding illegal or suspected illegal activities or to protect our property; to protect other users, to defend ourselves against legal claims; or as otherwise required by law.

We also reserve the right to transfer Your Information in the event we sell or transfer all or a portion of our business to a different owner. Where we transfer our rights to a different partner, we shall ensure that the new owner complies with this privacy policy.

Employee, agents, affiliates, representatives:- We may disclose Your Information to our employees, representatives agents and affiliates provided that such third shall take measures to keep the information confidential and abide by this terms of service

Rights to Your Information

Request access to your personal data (commonly known as a “Subject Access Request”). This enables you to receive a copy of the personal data we hold about you.
Request rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. If you object to us using your personal data for marketing purposes we will stop sending you marketing material.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to another party (data portability).
Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consentIn the limited circumstances where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we are permitted by law.

How to exercise your rights

If you wish to exercise your rights, please email support@itranscript.ng

When you make a request to exercise any of the above rights, please note that you may need to provide us with your personal information and other necessary information as requested by you. However we reserve the right to charge you or refuse your request where we notice that your request is repetitive or excessive. Your rights to erasure of Your Information does not apply to legal necessaries like invoices, audit logs, subscription information, and Your Information archived on our back-up systems which we shall securely isolate and protect the use of it from any further processing to the extent required by applicable law etc.

International transfers

When we collect your personal data, it may be processed outside of Nigeria or the UK.

We have taken appropriate steps to ensure that the personal data processed outside the UK has an essentially equivalent level of protection as it has within the UK. We do this by ensuring that:

Your personal data is only processed in a country which the UK government has confirmed has an adequate level of protection; or
We enter into Standard Contractual Clauses (SCCs) with the providers and ensure that supplementary measures are also applied, where necessary

The Information we retain

Your Information will be kept online for you to access it easily. We are statutorily obligated to retain the data you provide so as to comply with regulatory guidelines and laws applicable to us, our banking providers and payment card processors. Therefore, even after completion of your service request, we will retain certain data to comply with these obligations. We may retain Your Information where there is a need for legal necessaries like audit logs, payment information etc.

Controllers and Processors

You and the University are the Controllers as you decide the purpose of processing your data. We are the processors of your data.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Direct Marketing

You give your express and informed consent to us using your personal information for the purpose of direct marketing in order to provide you with information and tell you about our services which we consider may be of interest to you.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from us, please contact us via the details provided below. You can also click the Unsubscribe button in the direct marketing messages sent via email.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the last date of Privacy Policy modification. Your continued use of this service after the effective date of such changes constitutes your acceptance of such changes.

Complaints

For any privacy-related questions, unresolved problems, or complaints you may contact us at support@itranscript.ng
Phone number: 01-3429192

Or visit us at:

Seamfix Limited,
1st Floor, Leasing House, C & I Leasing Drive,
Off Bisola Durosinmi Etti Drive, Off Admiralty Way,
Lekki Phase 1, Lagos, Nigeria

You can also contact our Data Protection Officer @ support@itranscript.ng
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